Delivery

Everything on this page applies to orders placed on auriqelle.shop. The delivery rate for your order is always shown in your cart and at checkout, before you pay, in the currency you have chosen.

Where we deliver

We currently deliver to these countries:

• United Kingdom
• European Union: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain and Sweden
• Switzerland and Norway
• United States and Canada

If your country is not listed, checkout will not accept the delivery address. Email support@auriqelle.shop and we will tell you whether we can help.

Rates and delivery times

We charge one flat rate per order for each delivery zone, however many items you order. Rates below are in US dollars; if you shop in another currency, the equivalent rate is shown at checkout and that is the amount you pay.

When your order leaves us

We pack and hand over orders to the carrier within 2–4 business days of payment (Monday to Friday, excluding UK public holidays). The total time to your door is the dispatch time plus the delivery time for your zone above.

When your parcel leaves us, we send a shipping confirmation email with the carrier, the tracking number and the country the parcel is sent from. Delivery times are estimates given by the carriers; they can be longer during peak periods or bad weather.

Customs, duties and import taxes

Parcels that cross a customs border (for example between the United Kingdom and the European Union, Switzerland, Norway, the United States or Canada) may be charged import VAT, customs duties or a handling fee by the destination country or the carrier. These charges are not included in our prices or delivery rates and are payable by the recipient on delivery. If you are unsure, check with your local customs office before ordering or email us and we will tell you what we know.

Address and delivery problems

• Please check your address at checkout. If you notice a mistake, email us straight away; we can correct it until the parcel is handed to the carrier.
• If a delivery attempt fails, the carrier leaves a note or sends a message with the options to rebook or collect.
• If a parcel is returned to us because it could not be delivered or was not collected, we contact you to send it again (the delivery rate is charged again) or to refund the order.
• If your parcel arrives damaged or has not arrived 10 business days after the latest estimated date, contact us. We will trace it with the carrier and send a replacement or refund you in full.

Cancelling before dispatch

If you change your mind before we have dispatched your order, email support@auriqelle.shop with your order number. If the order has not left us, we cancel it and refund the full amount, including delivery. After dispatch, you can still withdraw from the purchase within 14 days of delivery; see Returns & Refunds.